Refund Policy
This Refund Policy explains when PropsMath LLC refunds a Pro subscription payment. It is part of the Terms of Service. If a summary on another page differs from this policy, this policy controls.
Cancelling is not a refund
You can cancel at any time in the billing portal (Account, then Manage billing). Cancellation takes effect at the end of the period you have already paid for: you keep Pro until then and are not charged again (a subscription paused for a failed payment is different: read the paragraph on paused subscriptions below before you cancel). When you cancel, the current period is not refunded, in full or in part. The cases below where we do refund still apply.
You can also cancel by emailing contact@propsmath.com. An emailed cancellation of an active subscription works like one in the billing portal: support processes it within one business day, it takes effect at the end of the period you have already paid for (for a GODAWGS first month that cost $0, the end of that month), and you keep Pro until then and are not charged again. Your cancellation counts from the moment your email reaches contact@propsmath.com, not from when support processes it. If a renewal is charged after your email arrived, we refund that renewal in full and end the subscription when we issue the refund, without you having to ask again. That includes a renewal charged after your paid period ended but after your email arrived, the first $19 charge after a $0 GODAWGS month, and a failed renewal payment that is retried successfully after your email arrived. If your subscription is paused for a failed payment, the period you paid for has already ended, so the cancellation takes effect when support processes it, and a retried payment that goes through after your email arrived is refunded in full as described above. A cancellation we make together with a refund is different: it takes effect when the refund is issued, as described below, and a renewal charged after your email arrived is still refunded in full.
Paused subscriptions. A subscription paused for a failed payment is best cancelled by emailing contact@propsmath.com: support cancels it when it processes your email, and that stops Stripe’s retries of the failed payment. A cancellation in the billing portal takes effect at the end of the current billing period, and Stripe may retry the payment until then. If a retry is charged after you cancelled, either way, we refund it in full: for an emailed cancellation without you having to ask, as described above, and for a cancellation in the billing portal when you ask us.
The GODAWGS promotion
With the GODAWGS code, the first month of a monthly plan costs $0, so there is no charge to refund. Cancel before the first renewal if you do not want to be charged $19. If you do not cancel, your first paid charge is that $19 renewal, and the 7-day new-subscriber refund below runs from it. On the annual plan the code reduces the first year’s charge to $171, and that charge is treated like any other.
When we refund
- New subscribers: 7 days. If you are a new subscriber, you can ask for a full refund of your first paid charge within 7 days of that charge. This covers the first paid charge only, not later renewals.
- Annual plan: 30 days. If you ask within 30 calendar days of an annual charge, we refund the unused part of that year as a prorated refund: the calendar days left in the annual term on the day paid access ends, divided by the days in that term, times the amount you paid for the term, minus anything already refunded. After 30 calendar days the annual plan runs to the end of its year and is not refunded in part, except in the cases below.
- Billing errors. If we charged you by mistake — for example a duplicate charge, the wrong amount, a renewal after your cancellation had taken effect, a charge made without the consent checkout asks for, or a charge for paid access you never received — we refund that charge in full.
- If you are under 21 and were charged. We refund that charge in full.
- If you cannot use the Service because of where you are. If we close your account because of a location restriction, including Washington State, or you tell us you can no longer use the Service for that reason, we cancel the subscription and refund the unused part of any prepaid period.
- If we stop offering the Service. We refund the unused part of any prepaid period.
- Where the law requires it. Nothing in this policy limits a refund you are entitled to by law.
- Other requests. A person reviews every other request and may grant a full or partial refund at our discretion.
How to ask for a refund
Email contact@propsmath.com from the address on your account, and tell us which charge you are asking about. If you have deleted your account, email us from the address you used at checkout (the address your Stripe receipts were sent to); we keep the payment records that let us find the charge from it. Refunds are handled by email; there is no refund button in the account area.
How a refund is paid
We issue approved refunds through Stripe within 5 business days of your request, or of the day support processes your emailed cancellation, to the card or payment method you paid with, and Stripe emails you a receipt. Your bank usually shows the credit within 5 to 10 business days; that timing is your bank’s and Stripe’s, not a further review by us.
What a refund does to paid access
- A full refund of a charge cancels an active subscription and ends paid access immediately. This applies to every full refund, including a refund of a billing error, and to partial refunds that together add up to the whole charge; if you still want Pro afterwards, you can subscribe again.
- A refund that comes with cancelling: paid access ends when the refund is issued, even if it is only part of the charge. While the subscription is live, the 7-day new-subscriber refund, the 30-day annual refund, and the location refund are always issued this way: we cancel the subscription immediately and refund in the same step. So is any other refund we issue together with cancelling at your request. If you have already deleted your account, the deletion cancelled the subscription and ended paid access, so we issue the refund on its own, by the same rules.
- If your subscription is paused for a failed payment when a charge is refunded, the refund does not cancel it by itself. Ask us to cancel it when you request the refund: support cancels a paused subscription when it processes your request, and that stops Stripe’s retries. A cancellation in the billing portal takes effect at the end of the current billing period, and Stripe may retry the payment until then (see Paused subscriptions above).
- A partial refund on its own on a live subscription, such as a courtesy credit, leaves the subscription and paid access as they were, as long as the total refunded is less than the whole charge. It renews as normal unless you cancel. A refund issued after you deleted your account renews nothing: the deletion already cancelled the subscription.
Deleting your account
Deleting your account cancels any subscription immediately and ends paid access at once. Deleting does not by itself refund the unused part of the period, but the 7-day new-subscriber refund and the 30-day annual refund above still apply, whether you ask before or after you delete the account (see How to ask for a refund). If you ask after deleting, paid access ended on the day you deleted the account, so the 30-day refund counts the unused days from that day. To keep access until the period ends, cancel in the billing portal first and delete the account after the period ends.
Chargebacks
Please contact us first; we can usually fix a charge faster than a dispute can. If you open a dispute or chargeback with your bank, an active subscription is cancelled and paid access ends immediately. If your subscription is paused for a failed payment at the time, email us to cancel it: support cancels it when it processes your email, and that stops Stripe’s retries. A cancellation in the billing portal takes effect at the end of the current billing period, and Stripe may retry the payment until then (see Paused subscriptions above). This policy does not limit your rights under the Fair Credit Billing Act. We will not refund a charge twice: if a chargeback and a refund both cover the same charge, we may contest the chargeback.
When we may refuse
We may refuse a 7-day, 30-day, or discretionary refund if we reasonably believe a request is fraudulent or abusive, for example repeated subscribe-and-refund cycles.
Changes
We may update this policy. We will post the new version here with a new effective date and a line saying what changed. A change applies only to charges made on or after its effective date.
Contact
Refund questions: PropsMath LLC, PO Box 73, Mountain Home, NC 28758, +1 (678) 571-6682, contact@propsmath.com.