Refund Policy
Effective: August 13, 2026
This Refund Policy explains when PropsMath issues refunds for paid subscriptions. It is incorporated into the Terms of Service. If a summary on another page conflicts with this policy, this policy controls the mechanics.
Canceling is not a refund
Canceling stops future renewals. Access continues through the paid term unless a refund in this policy applies. A cancellation is not itself a refund request.
How to request a refund
Request a refund by email at jeremyw0815@icloud.com. Tell us the email on the account and which charge you are asking about. (Canceling your subscription and managing billing are available in your account settings; refund requests are handled by email.)
7-day new-subscriber refund
If you are a new subscriber, you may request a full refund of your first payment within 7 days of that payment. This applies to the first charge on a new paid account, not to later renewals.
Monthly subscriptions
Monthly subscriptions may be canceled anytime. After you cancel, the current period continues to its end. There is no prorated refund of the current monthly period except as listed under Other refunds.
Annual subscriptions — 30-day proration
If you purchased an annual subscription and request a refund within 30 calendar days of that charge, we refund a prorated amount for the unused portion of the annual term.
The unused portion is the number of calendar days remaining in the annual term after the refund is issued, divided by the number of calendar days in that annual term, multiplied by the amount you paid for that term (excluding amounts already refunded). After 30 calendar days, the annual subscription continues through the current annual period with no prorated refund, except as listed under Other refunds.
Other refunds
We will also refund in these cases:
- You paid but never received access to the paid Service.
- You are under 21 and should not have been charged.
- We restrict or close the account because of a geographic restriction (including Washington State) and unused prepaid fees remain.
- We discontinue the Service for convenience.
- Law requires a pro rata refund after a material price increase you did not consent to (for example, New York GBL 527-a where it applies).
- We billed you without the affirmative consent required at checkout.
- The charge is our error.
- We issue a courtesy refund at our discretion.
Access after a refund
When we issue a 7-day new-subscriber refund or a prorated annual refund, paid access ends when the refund is issued.
Two Stripe clocks
We issue approved refunds to Stripe within 5 business days of the request. The credit typically appears on your statement in 5–10 business days, which is Stripe’s and your bank’s timeline, not a second review by us.
When we may refuse a policy refund
We may refuse a refund that this policy would otherwise grant if we reasonably believe the request is fraudulent, abusive, or an attempt to obtain paid access without paying (for example, repeated subscribe-and-refund cycles), or if the charge is already the subject of a chargeback.
Chargebacks
Contact us first. We can usually reverse a charge faster than a dispute. This policy does not waive your rights under the Fair Credit Billing Act. If a chargeback and a refund would both succeed on the same charge, we will not double-pay; we may contest a chargeback that duplicates a refund already issued.
Changes
We may update this policy. We will post the updated policy on this page and change the effective date. Material changes apply to charges made after the new effective date.
Contact
Refund questions: PropsMath, Hendersonville, North Carolina, jeremyw0815@icloud.com.